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FAQ/Troubleshooting

The AVCC FAQ/Troubleshooting guide contains answers to many questions which we commonly receive from users of Video Conferencing technology. You can search the database with the search box below, and narrow down your search with the subject drop down menu. This area is updated regularly.

AARNet Video Bridge
How do I use my Polycom remote control?
How do I use my Tandberg remote control?
How do I use my LifeSize remote control?
How do I use my Sony remote control?

Access Grid
How can I improve the picture quality of my camera in Access Grid?
Where can I find out more information and documentation specific to Access Grid?
Where can I find information on other Access Grid endpoints around the world?
I can't seem to get AG 3.2 beta2 to work properly. What's wrong?
Can EVO connect to Access Grid meetings?
How can I run Access Grid if I don't have access to a multicast network?
Why is my video only showing a black screen on my computer?
How can I prevent audio feedback when using my computer to video conference
Why does VIC crash when it loads up under Windows 7

EVO
Where can I find out more information and documentation specific to EVO?
How do I add the KAREN community to My EVO communities section?
Can EVO connect to Access Grid meetings?
Why is my video only showing a black screen on my computer?
How can I prevent audio feedback when using my computer to video conference

H.323 Hardware Endpoints
Configuring NAT from a Polycom endpoint for connecting to the KAREN Video Bridge
Can I connect directly to a Meeting Room on the KAREN Bridge?
How do I use my Polycom remote control?
How do I use my Tandberg remote control?
How do I use my LifeSize remote control?
Sony PCS-XG80 seems to display the packet loss icon regularly during meetings
How do I use my Sony remote control?

iVIEW
Why is the meeting I have booked not showing up on the Bridge?
I can't seem to log into iVIEW.
Is there a restriction on the number of iVIEW accounts my organisation can have?

KAREN Video Bridge
Mirial doesn't seem to connect to the KAREN Video Bridge
How do I view a web stream on the KAREN Video Bridge behind a proxy?
How do I connect to the KAREN Video Bridge?
What firewall ports do I need to open when connecting to the KAREN Video Bridge?
Can I connect directly to a Meeting Room on the KAREN Bridge?
How do I use my Polycom remote control?
How do I use my Tandberg remote control?
How do I use my LifeSize remote control?
Why doesn't my meeting show up on the Navigation menu of the KAREN Video Bridge?
How do I use my Sony remote control?

Mirial
Mirial doesn't seem to connect to the KAREN Video Bridge
How do I setup Mirial to work behind a NAT?
Why is my video only showing a black screen on my computer?
Does Mirial work with Windows 7?
How can I prevent audio feedback when using my computer to video conference

Network
How do I view a web stream on the KAREN Video Bridge behind a proxy?
Configuring NAT from a Polycom endpoint for connecting to the KAREN Video Bridge
What firewall ports do I need to open when connecting to the KAREN Video Bridge?
How do I setup Mirial to work behind a NAT?
Sony PCS-XG80 seems to display the packet loss icon regularly during meetings
Can ALG rules in routers affect H.323 videoconferencing traffic?

Scopia Desktop
Can I use Scopia Desktop to connect to another H.323 Endpoint or Bridge?
Does Scopia Desktop support multi-monitor display setups when sharing content?
Does the Mac version of Scopia Desktop have content sharing?
Can anyone use Scopia Desktop from any internet connection in the world?
Why is my video only showing a black screen on my computer?
Is there a Linux version for Scopia Desktop?
Can Scopia Desktop run through a proxy server?
How can I prevent audio feedback when using my computer to video conference
Why am I only getting a 4:3 ratio SD connection using Scopia Desktop?
Do we get a site-licensed free client with our subscription to the KAREN Video Conferencing Service?